Terms of service

Terms of Service

Last Updated: September 21, 2026

Welcome to True Hour Timepiece. These Terms of Service govern your use of our website and your purchase of products through our online store. By accessing our website or placing an order, you agree to these Terms of Service.

1. About Our Store

True Hour Timepiece operates an online retail store offering watches and related products.

Some products may be fulfilled and shipped directly by third-party suppliers or fulfillment partners. This allows us to offer a wider selection of products and competitive pricing.

2. Eligibility

By using our website or placing an order, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.

If you are purchasing on behalf of another person or organization, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing, specifications, and other information on our website are accurate.

However, product colors and appearances may vary depending on your device or display settings.

We reserve the right to correct errors, update product information, or modify product availability at any time without prior notice.

4. Pricing and Payments

All prices are displayed in the currency indicated on our website.

Prices and promotions may change at any time. Any applicable taxes, shipping charges, or other fees will be displayed during the checkout process when applicable.

By submitting an order, you authorize us or our payment processor to charge the payment method you provide for the total amount of your purchase.

We reserve the right to refuse or cancel an order if there is a pricing error, payment issue, suspected fraud, or other issue that prevents us from fulfilling the order.

5. Orders

After placing an order, you will receive an order confirmation.

An order confirmation does not necessarily mean that your order has been accepted for fulfillment. We reserve the right to cancel or refuse an order when necessary.

If we cancel an order after payment has been received, you will receive a refund for the amount charged.

6. Shipping and Delivery

Orders may be fulfilled by third-party suppliers and shipped from different locations.

Estimated delivery times are provided as estimates and are not guaranteed. Shipping times may be affected by carrier delays, weather, customs, holidays, incorrect shipping information, or other circumstances outside our control.

Customers are responsible for providing accurate shipping information at checkout.

Once an order has been shipped, tracking information may be provided when available.

For additional information regarding returns, damaged products, and refunds, please review our Refund & Return Policy.

7. International Orders and Customs

Customers placing international orders are responsible for providing accurate shipping information and may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.

True Hour Timepiece is not responsible for delays caused by customs or government agencies.

8. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy, which is incorporated into these Terms of Service.

Please review that policy before making a purchase.

9. Order Cancellations

Customers may request cancellation of an order before it enters the fulfillment or shipping process.

Once an order has been processed or shipped, cancellation may no longer be possible.

Please contact us as soon as possible if you need to cancel an order.

10. Website Use

You agree to use our website only for lawful purposes.

You may not:

Use the website for fraudulent or unlawful activity
Attempt to gain unauthorized access to our website or systems
Interfere with the operation or security of the website
Copy, reproduce, or distribute website content without permission
Use automated systems to collect information from the website without authorization
Submit false or misleading information

We reserve the right to restrict or terminate access to our website if we believe these Terms have been violated.

11. Intellectual Property

Unless otherwise stated, the content on this website, including logos, branding, text, graphics, images, product descriptions, and other materials, is owned by or licensed to True Hour Timepiece.

You may not reproduce, modify, distribute, sell, or commercially exploit our website content without our written permission.

12. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, fulfillment companies, analytics services, and other service providers.

These third parties may have their own terms and privacy policies. True Hour Timepiece is not responsible for the policies or practices of third-party services that we do not control.

13. Accuracy of Information

We make reasonable efforts to keep information on our website accurate and current.

However, we do not guarantee that all information will always be complete, accurate, or error-free.

We reserve the right to correct errors and update information at any time.

14. Limitation of Liability

To the maximum extent permitted by applicable law, True Hour Timepiece and its owners, employees, affiliates, and service providers will not be liable for indirect, incidental, special, or consequential damages arising from your use of our website or purchase of our products.

Nothing in these Terms is intended to exclude or limit liability where such limitation is prohibited by applicable law.

15. Disclaimer

Our website and its content are provided on an "as available" basis.

To the extent permitted by law, we make no warranties regarding uninterrupted website availability, error-free operation, or the completeness or accuracy of all website content.

Nothing in these Terms limits any consumer rights or warranties that cannot legally be excluded.

16. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect information provided through our website.

17. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

18. Governing Law

These Terms of Service will be governed by the applicable laws of the jurisdiction in which True Hour Timepiece operates, without regard to conflict-of-law principles.

Any disputes will be handled in accordance with applicable law.